In this specific case, an invoice where the price of the items are not shown will be included in the package that is sent to the gift recipient.
However, it is possible that your credit card or other payment method may indicate a reserve amount as soon as the order is placed. A unique code made up of 3 or 4 digits secures remote sale transactions.
This code can be found: It is made up of 3 digits Visa or MasterCard, for example. It is made up of 4 digits American Express, for example. Products returned must be accompanied by their invoice or a copy of the invoice in the case of a partial return. In the case of an exchange or request for a refund, the product may be returned free of charge using our prepaid return label system.
If the items were a gift, you may only exchange them for items of the same value. Please contact our Customer Service department, who will send you the prepaid return label by email. The following conditions apply for fragrance returns: Follow the instructions, which will allow you to: If you are unable or do not wish to use the prepaid return label service, please contact our Customer Service department, who will record your return.
In this case, it is your responsibility to prove that the goods have been returned and to return them via a recognized carrying firm of your choice that will provide proof of shipping and delivery. You will bear the costs of returning the goods. It is your responsibility to assume all of the risks for these returns, along with the expenses, insurance and transport costs associated with these returns.
Products purchased in an Hermès store may be exchanged in an Hermès store within thirty 30 calendar days following the delivery date. The list of products and delivery countries requiring a specific return process is available in the GCS. There is a specific procedure for returning watches and jewelry sent to Italy, as well as returning fragrances. To return these types of product, you will need to contact the Customer Service department.
The return costs will be refunded if the prepaid return label system is not available for the type of item that you wish to return. Conditions for returning fragrances: Conditions for returning belt kits: If you have purchased a belt kit comprising a belt strap and buckle, the item can only be returned as a complete set: Conditions for returning the bicylcle "Le Flâneur": Please contact our Customer Service to arrange a return.
The product must be returned in its original packaging. Return policy for the Apple Watch: The Apple Watch Hermes must be returned in its original packaging and cannot have already been paired or synced with an electronic device. The serial number on the Apple Watch Hermes being returned must match the serial number on the original receipt. In-store returns of the Apple Watch Hermes must be done in the country shown on the shipping address at an authorised Apple Watch Hermes retailer.
We have already met! You may find an answer in our FAQs. But you can also contact us:. Returns are easy and complimentary. Please see our FAQs for exceptions. Please note which items you would like in exchange. Include the name, size, color, and reference. The price may vary between items of a different size or color. We will do our best to fulfill your request.
You can check if an item is in stock before requesting an exchange by contacting Customer Service. Your return request has been submitted and you will receive a confirmation email shortly.
Please follow the instructions below:. You can arrange a collection up to 24 hours in advance. Please call Customer Service if you would like to book another time slot. Close the dialog box about cookies. Close notifications Previous notification. Back Online Shopping Browsing What is the availability status of items on the site? What do I need for optimum browsing when visiting Hermes. How accurate is color display on the Internet? Orders How may I get assistance with my online order?
How do I change information on my order after it has been placed? I just finalized my order but I still have not received the order summary. Gifting Will my order be gift wrapped? Can I use a gift card or store credit for an online store? Can I include a personalized gift message with my purchase?
Will my gift order include an invoice where the price of the items are not shown? Delivery How much is the delivery? How long will delivery take?
How can I track my delivery? Could you deliver to a PO box? Can I have my package delivered to my mailbox? Is a signature required for delivery of my order? The recipient's signature is required on receipt of your package. I am on a business trip. Can you deliver to my hotel? Collect in store Can I collect my order in a store? Can a third party collect my order in a store? When will my order be available in store?
Payment Which means of payment are accepted by Hermes. Is my payment secure? Do you accept international credit cards? Can I place an order using a bank card that is not my own? Yes, in this case please indicate the billing address associated with the card. When will my credit card be debited? What is the security code on my payment card? Returns and exchanges How do I return or exchange an item ordered via Hermes.
Can I return or exchange an object in store? Through a combination of either SMS, Email or Mobile App Push notifications, our real-time parcel updates mean your customers are always kept informed.
We could tell you where we deliver, but it's quicker to tell you where we don't. Hermes International provides you with the global expertise and knowledge to ensure your customers receive the best delivery experience. The service is supported by our trusted network partners and includes access to our worldwide, fully tracked routing system. Hermes ParcelShop provides your customers with a new, more flexible option for receiving or returning parcels.
We operate a network of over 5, nationwide ParcelShops which are open early till late, 7 days a week. Our Hermes Courier Returns option allows you to add a personal touch to your returns process with a local courier doorstep collection. Would you like to enhance your final mile solution by offering your customers a multichannel delivery service?
Hermes can help you provide your customers with a quicker delivery service for those more urgent purchases. We offer a choice of two Proof of Delivery options designed to provide you and your customers with that extra peace of mind. Our Management Information reporting has been developed to meet all of your requirements and those of your customers.
Hermes Services To find out more about our services, please e-mail us and we will be in contact soon. Hermes Messenger How many people pay attention to the sales messages you send them? All driven from our state of the art Warrington Hub! ETA Putting choice and convenience at the heart of every online shopping and parcel delivery experience We believe that consumer choice and convenience should be at the heart of every online shopping and parcel delivery experience.
Without the added cost of a direct contact!
Hermes delivery times vary depending on which service you choose and where your package is coming from. They generally complete deliveries before 8pm Monday - Saturday and begin deliveries as early as 8am. Hermes hires individual couriers to deliver packages. Hermes' Sunday Delivery Service is designed so your customers can receive those all-important parcels outside of Sunday opening hours. Key features of Sunday Delivery Service: Sunday Delivery We will deliver your parcels on a Sunday with a 95% first time success rate. Hermes Services. To find out more about our services, Our fully tracked Sunday Delivery service allows 85% of the UK Mainland population to order a parcel on a Saturday for Next Day delivery on a Sunday. With a 95% first-time delivery success rate, Hermes could be the carrier for you.